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Scooter purchase agreement - Policies, Warranty, Terms & Conditions
Any person who buys a scooter, moped, ATV, dirt bike, mini chopper, motorcycle or any other product or service from this online scooter store must accept the terms and conditions of this Agreement without change. BY CLICKING THE 'I AGREE', 'CONFIRM ORDER' OR ANY OTHER SIMILAR BUTTON, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT.
Carl Mesenburg / Hot Rod Pocket Bikes reserve the right to change the terms and conditions of this Agreement at any time at its sole discretion. Any changes will be effective upon posting of the revisions on this Purchase Agreement Page. Changes are posted without advance notice
1. Customer Satisfaction. Your satisfaction is our first priority. We want to make your shopping experience with us a pleasant one. We are always here to discuss any problem or question you may have. Please contact us with any question or issue. Our main telephone number is 253-536-6547. Please take the time to read this agreement as understanding it is a major factor for a good shopping experience.
2. Vehicle Specifications Although every effort is made to provide accurate specifications, Hotrodpocketbikes.com makes no warranties as to the accuracy of the specifications on this site and / or provided in the user manuals. Customers receive the same Vehicle as show on the picture with the exception of color. Some details may change as manufacturers change / upgrade the models from time to time.
3. Order Cancellation You may cancel your order online at anytime as long as it is not shipped. An order is considered shipped when it is being processed thru the shipping department in preparation for pick up. There may be a 20% restocking fee if the order is pulled back from the shipping department as cancelled.
4. Shipping Time We usually process/ship orders within 2 business days, longer during busy periods. We are not responsible for any shipping delay once we have released the merchandise to the freight company. Any shipping time quoted is an estimate and does not guarantee you will receive the Vehicle by the date quoted.
5. Refused Shipment. A 20% restocking fee applies to all refused shipments. Customer is responsible to pay the return freight charges back to the point of origin.
6. Shipping Damage . If your item is damaged in shipping, please do not be alarmed. Your shipment is totally covered by freight insurance. If you notice the damage while the driver is there, please ask him or her to properly annotate the bill of lading with "VISIBLE DAMAGE", do not refuse the shipment. If you discover the damage after the driver is gone, please contact your local shipping terminal (that delivered the Vehicle to you) and ask them to mark the bill of lading with "VISIBLE DAMAGE" or send someone to inspect the damage. The local terminal should also provide a claim form. If you need assistance filing a shipping claim, please send an email to mcarl2@msn.com with a description of the assistance required.
7. Wrong Item Received. If we ship you the wrong item, it will be replaced at no additional cost to you. Orders delivered with the wrong color receive a $20 discount - the item is not replaced. Engine upgrades are not considered as a wrong item - the item is not replaced. If you receive the wrong item and assemble and / or put gas in it, it is deemed as you have accepted the item change.
8. Warranty. Vehicles sold on this site come with a limited power train parts only manufacturer warranty.
The length of the warranty is indicated in the product description.
The manufacturer and Hotrodpocketbikes does not cover any labor charges without exception.
Hotrodpocketbikes reserves the right to inspect any part prior to approving replacement under warranty.
Customers are responsible for finding a certified mechanic to work on their vehicle. Call us if you need help finding a repair shop
Some manufacturers require proof of proper maintenance to honor the warranty. Keep your oil change receipts.
9. DOA Vehicle 30 day 5% warranty. Customers are responsible for any labor cost if the Vehicle does not start or has any problem out of the box. Customers receive up to 5% of the total purchase price as a labor allowance if we advised to take the Vehicle to a shop and repairs are preformed by a licensed mechanic within 30 days of receipt of your Vehicle. Damage caused by shipping must be claimed from the freight company, please see Shipping Damage above.
10. Assembly: CUSTOMERS ARE RESPONSIBLE FOR PROPERLY ASSEMBLING Their Vehicle. They are not difficult to assemble; however, we strongly recommend to have a licensed mechanic assemble the vehicle An incorrectly assembled Vehicle does not perform properly and may be dangerous to ride. When in doubt consult a professional at a bicycle, motorcycle or lawnmower shops in your local area. Please contact us if you need assistance locating a shop.
11. Safety Information: Always wear a helmet and protective gear such as knee and elbow pads. Ride responsibly and do not ride at night. Do not let kids ride unattended. Always check the tire pressure, lubricants and proper function of the brakes prior to riding.
Please be advised that some vehicles are not street legal in some states, other states restrict the usage to riders 16 years of age and older. Please check with your local transit authorities or DMV prior to the purchase and/or use of the vehicle you purchase. For additional safety tips and information please visit US Product Safety Commission |
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